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Course Description

Conflict is a normal, expected part of working together and, as an administrative professional, you will inevitably encounter conflict situations. This training will enable you to analyze workplace conflict and apply strategies to help you better manage matters of contention when and before they occur.


An essential component of this course is demonstrating how to listen and speak more clearly and effectively so that you can begin to find mutually beneficial solutions for those involved. You will learn about power dynamics in the workplace, how to break negative communication cycles and how to communicate collaboratively using open ended questioning and paraphrasing.

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