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Course Description

Conflict is a normal, expected part of working together and, as an administrative professional, you will inevitably encounter conflict situations. This training will enable you to analyze workplace conflict and apply strategies to help you better manage matters of contention when and before they occur.


An essential component of this course is demonstrating how to listen and speak more clearly and effectively so that you can begin to find mutually beneficial solutions for those involved. You will learn about power dynamics in the workplace, how to break negative communication cycles and how to communicate collaboratively using open ended questioning and paraphrasing.

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Enrol Now - Select a section to enrol in
Section Title
Resolving Conflict for Administrative Professionals
Type
Seminar
Days
Th
Time
8:30AM to 4:30PM
Dates
Aug 11, 2022
Schedule and Location
Contact Hours
7.0
Location
  • Main Campus
Delivery Options
Classroom  
Course Fee(s)
Tution non-credit $265.00
Service charge(s)
  • Tech Fee ($10)  
Drop Request Deadline
Dec 07, 2021 to Aug 07, 2022
Transfer Request Deadline
Dec 07, 2021 to Aug 07, 2022
Withdrawal Request Deadline
Aug 08, 2022 to Aug 11, 2022
Reading List / Textbook

All required course materials are included in tuition fees.

Section Notes

Before Course Start – Campus Access:  

If you have any questions, contact conedadvising@sait.ca

Prerequisites:
There are no prerequisites for this course.

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