Course Description


Operations Management is the transformation of goods or services from one state to another to add value for a customer. In this course, you will explore the basic and essential aspects of this field of study at the tactical level.

Topics covered include quality management programs, how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage, and the importance of a forecast and its process. Additionally, you will also gain an understanding of resource management and operations scheduling in the context of your organization.

NOTE:  This is an online course with scheduled virtual classroom/discussion sessions to support live interaction between the students and instructor using the internet.

Applies Towards the Following Certificates

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