Course Description

Over 25 years worth of research has resulted in new and emerging perceptions about Emotional Intelligence (EQ) and the factors that contribute to its success in the workplace.

Emotional Intelligence offers explanations as to why some people excel while others do not, despite equal intellectual capacity, training and experience. This course provides insight into the relationship between emotion, productivity and quality, and the impact of emotional intelligence in the workplace. Explore how EQ skills impact work teams or co-workers and learn guidelines for addressing emotion in the workplace.

We also cover the history and development of emotional intelligence, how EQ is measured, how to master EQ self-awareness and how to lead an engaged workforce.