Course Description

Learn how assertive behaviour can positively impact your effectiveness, communications and relationships with others. With this training, you'll recognize that by behaving assertively, you will gain more self-confidence and self-respect, develop personal power, cultivate and maintain the cooperation and respect of others, and minimize unhealthy conflict.

Learn how to apply assertive approaches in various situations, including giving and receiving feedback, giving and receiving compliments, making and declining requests, having difficult conversations and managing conflict. Mastering these and other assertiveness strategies will result in effective communications and relationships in both your personal and business life.