Course Description

This first A+ course in the series gives you a well-rounded knowledge of PC hardware from gaming cases to liquid cooling systems, introducing you to desktop support and peripherals. You'll be introduced to Information Technology (IT) customer service, computer safety, ticketing system and asset management implementations. This course will also introduce you to basic Windows, Linux, MacOS, and Chrome OS concepts to support the CompTIA A+ certification.

Learner Outcomes

Upon completion of this course, you will be able to:

  • identify computing basics and set up a computer
  • assess computer safety hazards and environmental controls
  • understand how to interact with customers in a professional manner and the importance of keeping documentation records
  • discuss computer tools, ticketing systems, asset management systems and basic troubleshooting guidelines
  • compare and contrast network media types
  • summarize cables and connector types used by computers
  • explain the purpose of form factors and how they affect the size of motherboards, cases and components
  • discuss the function of internal hardware components
  • highlight the main differences between Windows, Linux, MacOS, and Chrome OS
  • compare and contrast internal and external storage devices and associated file systems.


Please note that this is a prep course for the CompTIA A+ certification.

Applies Towards the Following Certificates

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