Conflict is a healthy and expected aspect of working together — it exists in human relationships at work as well as in other areas of our lives. When handled poorly, conflict can damage relationships, lower morale and impact productivity. Managed effectively, it can create opportunities for collaboration, sufficient resolution and healthy change through patience and communication.
This conflict management course will help you determine the best approach to workplace conflicts and challenging situations. You'll learn to apply an interest-based conflict management approach with tools that will assist you in managing conflict and challenges effectively.