Course Description

Conflict is a healthy and expected aspect of working together — it exists in human relationships at work as well as in other areas of our lives. When handled poorly, conflict can damage relationships, lower morale and impact productivity. Managed effectively, it can create opportunities for collaboration, sufficient resolution and healthy change through patience and communication.

This conflict management course will help you determine the best approach to workplace conflicts and challenging situations. You'll learn to apply an interest-based conflict management approach with tools that will assist you in managing conflict and challenges effectively.

Applies Towards the Following Certificates

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.
Required fields are indicated by .