Loading...

Course Description

As competition grows in our global marketplace, the only real defining difference between products and services is customer service. Your customers (or lost customers) base their buying decisions on the service they receive above and beyond the product or service that they are purchasing.

This customer relations course takes you through the key steps in building a customer service plan that will become your competitive advantage. We will cover customer service delivery and dealing with challenging customer situations and you will develop a customer service strategy that recognizes guidelines for professional customer service standards.

Applies Towards the Following Certificates

Loading...
Enrol Now - Select a section to enrol in
Section Title
Customer Relations
Type
Internet Paced
Dates
Sep 20, 2021 to Oct 31, 2021
Contact Hours
14.0
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
May 05, 2021 to Sep 30, 2021
Transfer Request Deadline
May 05, 2021 to Sep 30, 2021
Withdrawal Request Deadline
Oct 01, 2021 to Oct 18, 2021
Required Software
Internet Access
Section Title
Customer Relations
Type
Seminar
Days
M, T
Time
8:30AM to 4:30PM
Dates
Nov 01, 2021 to Nov 02, 2021
Schedule and Location
Contact Hours
14.0
Location
  • Main Campus
Delivery Options
Classroom  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
Mar 17, 2021 to Oct 28, 2021
Transfer Request Deadline
Mar 17, 2021 to Oct 28, 2021
Withdrawal Request Deadline
Oct 29, 2021 to Nov 01, 2021
Reading List / Textbook
NA
Section Notes

Before Course Start – Campus Access:

If you have additional questions, contact Advising at conedadvising@sait.ca

Section Title
Customer Relations
Type
Internet Paced
Dates
Dec 06, 2021 to Jan 16, 2022
Contact Hours
14.0
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
May 06, 2021 to Dec 16, 2021
Transfer Request Deadline
May 06, 2021 to Dec 16, 2021
Withdrawal Request Deadline
Dec 17, 2021 to Jan 03, 2022
Required Software
Internet Access
Reading List / Textbook

All required course materials are included in tuition fees  

Section Notes

Prerequisites

There are no prerequisites for this course.

Extensions:
One optional extension available for purchase.  This gives you additional time equal to half the original course duration during which you will have continued access to course materials.
To purchase an extension contact
conedadvising@sait.ca at least two (2) business days prior to the end date of your course

 

Section Title
Customer Relations
Type
Internet Paced
Dates
Feb 07, 2022 to Mar 20, 2022
Contact Hours
14.0
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
May 10, 2021 to Feb 17, 2022
Transfer Request Deadline
May 10, 2021 to Feb 17, 2022
Withdrawal Request Deadline
Feb 18, 2022 to Mar 07, 2022
Required Software
Internet Access
Reading List / Textbook

All required course materials are included in tuition fees  

Section Notes

Prerequisites

There are no prerequisites for this course.

Extensions:
One optional extension available for purchase.  This gives you additional time equal to half the original course duration during which you will have continued access to course materials.
To purchase an extension contact
conedadvising@sait.ca at least two (2) business days prior to the end date of your course

Section Title
Customer Relations
Type
Internet Paced
Dates
Apr 11, 2022 to May 22, 2022
Contact Hours
14.0
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
May 11, 2021 to Apr 21, 2022
Transfer Request Deadline
May 11, 2021 to Apr 21, 2022
Withdrawal Request Deadline
Apr 22, 2022 to May 09, 2022
Required Software
Internet Access
Reading List / Textbook

All required course materials are included in tuition fees  

Section Notes

Prerequisites

There are no prerequisites for this course.

Extensions:
One optional extension available for purchase.  This gives you additional time equal to half the original course duration during which you will have continued access to course materials.
To purchase an extension contact
conedadvising@sait.ca at least two (2) business days prior to the end date of your course

Section Title
Customer Relations
Type
Internet Paced
Dates
Jun 13, 2022 to Jul 24, 2022
Contact Hours
14.0
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $415.00
Service charge(s)
  • Tech Fee ($10)
Drop Request Deadline
May 19, 2021 to Jun 22, 2022
Transfer Request Deadline
May 19, 2021 to Jun 22, 2022
Withdrawal Request Deadline
Jun 23, 2022 to Jul 10, 2022
Required Software
Internet Access
Reading List / Textbook

All required course materials are included in tuition fees  

Section Notes

Prerequisites

There are no prerequisites for this course.

Extensions:
One optional extension available for purchase.  This gives you additional time equal to half the original course duration during which you will have continued access to course materials.
To purchase an extension contact
conedadvising@sait.ca at least two (2) business days prior to the end date of your course

Required fields are indicated by .